The ITKing LTD. Terms and Conditions:
*Please be aware all applications, settings and data, including contacts, pictures and other personal information may be irretrievably lost during the service repair process.

It is highly recommended that you back up any data before book your device for repair. None of the parties associated with the repair process, including The  ITking , the service repair agent or the store shall not be responsible for the loss of any data or personal information you may suffer. Any claim against ITking  limited to the value of the hardware being repaired. In no case  ITking will not be liable for any indirect or consequential loss, including without limitation, any loss of revenue, loss of profits, or loss of data. Repair/replacing your device can be longer than promised time.

Turnaround time for repairs is 1 – 5 working days, depending on parts availability.
Equipment and Data

a. ITking  will endeavour to take all reasonable care of your Equipment. However, your Equipment is supplied to us at your risk. You must make sure that your Equipment is fully insured at all times.
b. You must ensure that all software and data which is on your Equipment is backed up by you prior to providing your Equipment to The  ITking . The  ITking  will not be responsible for any loss of data from your Equipment for any reason.
c. If The ITking  need to send your Equipment to the manufacturer or another third party for any reason, you accept that The ITking  cannot be held responsible for the security or confidentiality of the data on your Equipment (including any personal information). The  ITking  recommend that you remove any data which is particularly personal or sensitive prior to providing your Equipment to The  ITking  You consent, and warrant that you have all third party consents, regarding the provision of all personal information to The  ITking . In the context of a Warranty Claim or other service, The ITking may need to provide your personal information to the relevant manufacturer for verification purposes. You consent to such disclosure. You also consent to receiving electronic communications from us from time to time with regard to goods or services which we may promote.

The ITking mobile phone repair specializes in NON-WARRANTY repairs

issues not stated in the job notes will not be diagnosed and The  ITking  is not liable. Customers must have advised the agent and a note must be made for each issue needing to be fixed.

Charges & Payment

All prices quoted exclude GST and are in New Zealand dollars unless otherwise specified. For quotes to repair costs are estimates only more charges or parts may be required if additional problems are identified during the repair process. Customers will be notified if any repairs exceed the set PRICE & TIME before repairs commence.
The  ITking  reserve the right to adjust prices without notice. Advance payment is required for the supply of any hardware or software for the client.

If an on account payment is offered, payment of the account is due within the agreed terms; otherwise the remainder of the account is due immediately following the issuing of an invoice.

 Security/Unlock Codes:-

If you have set personal/lock codes on your device, please provide this to the sales person who is booking your device in for repair. This will help minimize repair turnaround time.


Hold on to your receipt, this is your Proof of Purchase. Proof of Purchase is required to validate your Warranty. If no proof of purchase is provided we may not be able to cover the warranty.

Warranty applies only on hardware no warranty on software if corrupted because of viruses or negligence of customer or unsafe browsing.

The  ITking  warranty only applies when the same fault occurs of the replaced/fixed part fails within 30 days of repair unless specified.

Our limited warranty does not cover the following:

There is Liquid Damage .There is normal Wear and Tear of the device. The damage has been caused by an accident including (but not limited to): Impact Damage, Power Surge, misuse or neglect. There is evidence of repair or tampering by an un-authorized person. The fault is caused by non-original accessories involving electrical contact. The fault is caused by Corrupted Software (due to full memory, installation of third party software/applications or otherwise).The device has been damaged during rough handling, exposure to harsh environments (including extreme temperatures, leaving in direct sunlight, excessive dust or signs of physical damage).There is visible corrosion evident. The fault occurs outside the warranty period.

Warranty will NOT cover goods which have different electronic or mechanical fault from originally repaired and warranted fault.

Repaired Device Pick Ups:-

All products not picked up within 30days of being advised, will become the property of the The  ITking . This could be disposed of, used for spare parts or sold to recover repair costs.

Extended warranties are available

If you have any other query please do not hesitate to send us and email.

* *If you are given loan equipment it must be returned within 7 days after you. a) Are notified that the equipment submitted for repair cannot be repaired, b) Have decided not to proceed with any service.
If you damage or lose or do not return the loan equipment you will be charged for its repair or replacement.

Refund policy:-

We do not have to provide refund if you have changed your mind about a particular purchase, so please choose carefully. We will not accept goods if they have been purchased in error, if you need assistance with finding the correct items let us know.

If the goods are faulty we will meet our obligation under the consumer guarantees act to provide a remedy. Exchange can be accepted within 7 days with the proof of purchase.

If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase. Please note, items purchased on finance cannot be exchanged for a gift card.

To exchange a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 7 days of purchase / delivery.

 Testing fees and returns freight

Inspection fee is non-refundable. If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

Computer Viruses, Spyware & Adware

The  ITking  agrees to take all reasonable measures to protect Client’s computer systems from computer Viruses, Spyware & Adware. Client assumes all risk of computer Viruses, Spyware & Adware and will not hold The  ITking LTD responsible. Client is responsible for the costs of consulting time and materials required to remove any computer Viruses, Spyware or Adware or any damage caused by such infections.

The  ITking  may, in its sole discretion, change this Agreement from time to time as it relates to future use of the Website, by posting a revised Agreement on the Website. By using the Website after this revised Agreement has been posted, you signify your acceptance and agreement to be bound by the revised Agreement. You may not change this Agreement in any manner.